Features
Bends to your restaurant. Never the other way around.
Taqueria, trattoria, ramen bar or a five-location group: InnoOrder gives you the storefront, POS, floor, waitlist and kitchen tools to run it your way, on a server that’s yours alone.
Online ordering
A storefront with your name on the door.
Every restaurant gets a full website with online ordering at yourname.innoorder.com. Prefer your own domain? Growth and up can bring one. Guests order from their phone in a few taps, and orders land straight on your POS and kitchen display.
- Your logo, your colors, plus 8 cuisine themes to start from
- Photos, dietary tags, required choices and paid add-ons
- Per-location menus, hours and “open for orders” status
- Custom domain on Growth, Pro and Enterprise
- Pay online with your processor, or offer pay at pickup
Eight cuisine themes. Infinite you.
American
Italian
Mexican
Chinese
Japanese
Thai / Asian fusion
Cafe / Bakery
BBQ / Grill
iPad POS
A POS that actually knows where everyone’s sitting.
Open tabs, fire rounds to the kitchen and take payment from an iPad, with a live map of the room so nobody has to walk the floor to find out what’s happening.
- Live table states: seated, ordered, food ready, check dropped, dirty
- Tap a table to seat a party and open a tab
- Split checks, transfers and merges
- Staff PIN sign-in and manager overrides
- Shows your connection and whether you’re accepting orders, right in the header
Floor plan editor
Growth+Draw your dining room in five minutes.
Drag tables onto a grid, set seats and minimum party size, add booths, bar stools, patios and walls. Save it and your POS map updates instantly.
- Squares, rounds, long tables, booths and bar stools
- Multiple rooms: main dining, patio, mezzanine, private dining
- Snap to grid, undo and redo, duplicate
- Mark tables you push together for big parties
Waitlist
Growth+“Your table’s ready.” Sent with one tap.
Add a party, quote a wait, and InnoOrder suggests the tables that fit. When one opens up, tap Notify and the guest gets a text while the table is held for them.
- “You’re on the list” and “table ready” texts over registered 10DLC messaging
- Table suggestions based on party size
- Held tables show on the live map
- No texts between 11 PM and 8 AM
- Texts count against your plan’s monthly allowance
Kitchen display
Every cook reads the ticket in their own language.
Spanish, Hindi, Chinese, English: your crew speaks more than one language, and now your tickets do too. Each station picks one of 17 languages and reads every order in it, from buttons and timers to dish names and modifiers. Add your dish translations once under menu translations and every ticket follows. Online orders and dine-in rounds land on the same screen, with a timer on every ticket.
- Dish names and modifiers translate, not just the buttons
- 17 languages, including right-to-left Arabic
- Each station remembers its language
- Online orders and table rounds on one screen
- Item-by-item check-off, undo, and ready/served bumps
- Runs in a web browser on any modern tablet or screen
- English
- Español
- 简体中文
- Français
- Deutsch
- Italiano
- 日本語
- 한국어
- Português
- Tiếng Việt
- ไทย
- العربية
- Русский
- हिन्दी
- Polski
- Nederlands
- Türkçe
Payments
Your processor. Your rates. Your money.
Connect the merchant account you already have, or pick one you like. Processing fees go straight to your processor at your negotiated rate. We don’t sit in the middle, and we don’t take a cut.
Not ready to take cards online? Turn on pay at pickup and start selling today.
Stripe
Available now
Square
Available now
Authorize.net
Available now
Helcim
Available now
Pay at pickup
No processor needed
More coming
More processors on the way
Notifications
Nobody misses an order. Nobody wonders where theirs is.
Guests get a text and an email when their order is confirmed, when it’s ready, and if anything changes. Texts go out over InnoOrder’s registered 10DLC messaging, the way carriers want business texts sent.
- Order confirmed, ready and cancelled texts
- Matching email notifications
- SMS included on every plan: 500 a month up to unlimited
- Optional dedicated SMS number for $5/month
Multi-location
Pro & EnterpriseTwo locations or twenty. One login.
Run every location from one dashboard: each with its own menu, pricing, hours, kitchen display and floor plan, while guests pick the location they’re ordering from.
- Per-location menus and pricing
- Location picker on your storefront
- Location switcher on the POS and kitchen display
- Reports for one location or all of them
Dashboard
The back office, minus the back pain.
Menus, photos, translations, hours, website content, reports and settings in one clean dashboard that works on a laptop or a phone.
- Menu management with photos, tags and availability
- Menu translations per item, category and modifier
- Reports: revenue, orders, average ticket and top sellers
- Exact sales tax rates (8.875% means 8.875%)
Security
Your own server. Not a slice of ours.
Every restaurant gets its own dedicated cloud server, not a corner of a shared multi-tenant system. That means full isolation for your data and your payment setup.
Dedicated server
A private server and database per restaurant.
Data & card isolation
Your data and processor connection stay on your server. Cards go to your processor’s secure form.
Encrypted nightly backups
Backups taken every night, encrypted.
Hardened servers
Firewalled, key-only access, automatic security updates.
Hosted on InnoScale infrastructure in Seattle, Dallas, Washington, D.C., Chicago, Amsterdam.
Seen enough? Let’s get you live.
Get your own server, your own storefront and your own rules. Set up in an afternoon. Flat monthly price, zero commission.